Refund policy

For any questions, contact us here!

For your peace of mind, we offer Package Protection/Free Returns when you "Checkout with Perks", which includes:

→ A free return shipping label for unused products.
→ Protection against lost, stolen, or damaged packages due to shipping issues.

If you do not Checkout with Perks, you will be responsible for the cost of return shipping and will not have shipping protection.

RETURNS

Due to the nature of our products, we cannot accept returns or offer refunds on opened products. To be eligible for a return, products must be unused, unopened, and have the original safety seal intact. Do not send your honey back without filing a claim or contacting our team first.

Return requests must be submitted within 14 days of delivery. Once your return is approved, you'll receive instructions for sending it back.

Customers who checked out WITH Perks: Return shipping is free.
Customers who checked out WITHOUT Perks: You are responsible for return shipping costs.

Once we receive the returned item and verify its condition, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase. All shipping and package protection costs are ineligible for refunds.

TO START A RETURN, CLICK HERE.

MISSING OR DAMAGED PRODUCTS/PACKAGES:

If your product or package arrives damaged or defective, please file a claim HERE or contact our team within 7 days, providing details and photographic evidence. We will work with you to resolve any damaged or defective product issues!

In our experience, packages marked "Delivered" sometimes arrive up to five days later. If your tracking shows “delivered” but you haven’t received your package we recommend looking in unexpected places (side doors, porches, mail rooms, etc) or checking with neighbors or your building's front desk.

If you still have not received your package within 5 days of it being marked "delivered":

Customers who checked out WITH perks: Please file a claim within 30 days of your order date. Our customer service team can assist you with this process. To start a claim, click HERE.
Customers who checked out WITHOUT perks: We'll do our best to help you locate the shipment, but claims for lost packages may need to be handled directly with the shipping carrier.

CONCERNS WITH YOUR ORDER:

To ensure we can assist you, please contact us within 30 days of your order date! Requests received after 30 days may not be eligible for resolution.